The Adjuster! Making Insurance Claims Pay

There are many different types of adjusters but there isn't any one type that would not find this book of some use. What do you do when you are on the phone with a claimant and suddenly they inform you they are represented? I spent five years in Management for one of the larger commercial carriers and never had this scenario spelled out for me or any of our adjusters as well as Mr. Smith advises on how to handle this touchy situation. Some very simple scenarios are addressed, because if handled incorrectly, they can be very costly. That is why this book should be required reading and used as an ongoing reference material for all adjusters who are truly serious at being the best in their particular field.

And to those adjusters, who are right now, out there sitting in fear because they don't know the answer to some question and therefore cannot proceed on a claim or an assignment (every adjuster knows that feeling), buy this book so you do not have to go through that experience anymore.

Thank you Mr. Gordon Smith, for realizing the need for a book such as this, for adjusters!


Excellent book for entry level adjusters   March 24, 1998
4 out of 4 found this review helpful

If I were going to take up a new profession, I would hope to be able to go to a friend who already had a great deal of experience in the trade and have him tell me ALL about it. This friend's stories should be witty as well as factual. Of course, I would want a philosophical and historical overview of things as well as a nitty-gritty, microsopic view of the details necessary for getting the job done.

It would be tough to find a pal with nothing but time on his/her hands for non-stop mentoring, and one who wouldn't mind 4:00 a.m. phone calls when questions occurred to me.

If I were interested in becoming an Indepedent Insurance Adjuster, or learning what it was like to be one, I'd be in luck.

Gordon Smith's The Adjuster! Making Insurance Claims Pay is the tell-all book that really tells all. The author draws on his years of experience as an independent adjuster to give a wide-ranging account of what the job is and how the industry works. He tells who the players are and what their points of view are. His stories touch on topics from the Great Fire of London in 1666 to the finer points of ladder selection in the here-and-now. He ties the whole book together with a narrative that is both amusing and informative.

---Glen E. Hargis, editor, The Insurance Record


Thank You   March 17, 2002
2 out of 3 found this review helpful

Mr. Smith does a wonderful job of introducing the claim adjusting business within the larger insurance field. Items up for discussion range from job related risks to ideas for similar or related careers. For those who consider themselves in the preliminary career research stage, this is a fantastic first read. Not every question is going to be spelled out in black and white, but the adjusting business is all about putting the pieces together for yourselves!


THE ADJUSTER, MAKING INSURANCE CLAIMS PAY   December 13, 2001
3 out of 6 found this review helpful

THIS BOOK IS STRICTLY FOR BEGINNERS WHO DON'T HAVE THE FOGGIEST IDEA HOW TO OPERATE A BUSINESS IN THE SIMPLIEST WAY. IF YOU NEED TO KNOW THE TYPE OF CLOTHES TO WEAR, HOW TO SET UP A DIARY SYSTEM, FINE. PERSONALLLY, I WISH I COULD GET MY MONEY BACK.

IF YOU EXPECT MUCH IN THE WAY OF ACTUAL ADJUSTING, ALMOST ANY OTHER BOOK WOULD HAVE TO BE BETTER THAN THIS ONE.